Dear Rhianon
We have visited you several times in the last couple of months with a frustratingly sporadic problem with our Ford S Max. On each occasion you have been understanding, accommodating and most recently didn’t charge us for repeatedly starting the car (having been unable to identify the issue). With the problem showing no signs of going away, we have decided to cut our losses on the car and sell.
Can I offer my sincere thanks to all of the team, most notably Dan and Connor. You have all been outstanding.
We will be returning to you with our new car, hopefully only annually!
PHIL